OneSky Australia respects and is committed to protecting the personal information it collects and is subject to the Privacy Act Cth (1988) including the Privacy Principles included in the Act.
The following policy was created by OneSky Australia (“we” or “us”) in order to protect the privacy of our online and offline donors, supporters, employees, volunteers and the visitors to the website onesky.org.au (the “Website”). OneSky Australia knows you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
- cookies and log data;
- personal data that you provide to us and how we use it;
- when we may share your personal data with third parties;
- how we protect, and how long we store, your personal data;
- your rights under data protection laws;
- links to third party websites; and
Cookies and log data
We use “cookies” (a small text file containing a string of alphanumeric characters we store for an extended period of time on your computer, mobile phone, or other device) to make the Website easier to use. A “cookie” is a small information file that a web browser places on the hard drive of a computer when users visit a website. Cookies cannot damage user files, nor can they read information from a user’s hard drive.
Cookies allow OneSky Australia to gather audience data through Google Analytics such as age, gender, and interests. Cookies allow websites to “remember” users’ activities on a website as well as the number of users’ visits to a site. You may use Google Analytics’ currently available opt-outs for the web. At onesky.org.au, cookies are used to determine the number of unique visitors to our Website over a given period and to recognise a browser so we can help users access information.
Users can disable cookies on their computer by indicating this in the preferences or options menus of their browsers. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. While you can remove or block cookies using the settings in your browser, in some cases doing so will impact your ability to use the Website.
Log data collected on web servers within onesky.org.au’s control supply us with aggregate information about the number of visits to different pages on our Website. We use such aggregate information to improve access to our content, including factoring in our visitors’ browsers and operating system types to make our content available to as many people as possible. We do not link log data collected to personal information.
We use this log data to improve the design and content of our Website and to enable us to personalise your internet experience.
Personal data that you provide to us and how we use it
Donors and supporters
When you make a donation to OneSky Australia (via forms on our Website, email, paper forms or in person), you may provide us with the following information: name; organisation; email address; postal address; phone number; country of residence; and credit card information. We will use this personal data in order to process the donation that you have made (and therefore to fulfil a contract between you and us) and provide you with a receipt. We will also keep a record of your donation history.
When you sign up for our newsletter (via forms on our Website, email, paper forms or in person), you may provide us with the following information: name; organisation; email address; postal address; phone number; and country of residence. We will process your personal data in order to send you the newsletter that you have requested, on the basis of your consent. If you no longer wish to receive such newsletters, you may opt out at any time by contacting us at firstname.lastname@example.org or clicking on the “Unsubscribe” link located at the bottom on each mailing.
When you apply for a position of employment, (via forms on our Website, email, paper forms or in person), you may provide us with the following information: name; email address; postal address; phone number; cover letter; application; resume; and referee reports.
When you apply for a training program and /or volunteering opportunity, (via forms on our website, email, paper forms or in person), you may provide us with the following information: name; age; organisation; email address; postal address; phone number; application; and dietary requirements.
When you accept an invitation to one of our events (via forms on our website, email, papers forms or in person), you may provide us with the following information: name; organisation; logo; email address; postal address; phone number; and dietary requirements.
When you provide us with in-kind goods or services, (via forms on our website, email, paper form or in person), you may provide us with the following information: name; organisation; logo; email address; postal address; and phone number.
When you send us an enquiry (via forms on our website, email, paper forms or in person), you may provide us with your name; organisation; email address; postal address; phone number; and details of your enquiry.
If you fail to provide the personal data set out above when requested by us, we may not be able to perform the service that you have requested (i.e. processing your donation, or subscribing you to our newsletter).
We do not collect any sensitive personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Change of purpose
Please note that we may process your personal data without your knowledge or consent to the extent that this is required or permitted by law.
We strongly recommend that children under 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the internet including OneSky Australia and we encourage parents to teach their children about safe internet use practices.
If you believe that we have information about a child under the age of 13, that has not been approved by a parent or guardian, please contact us directly at email@example.com.
When we may share your information with third parties
Information about our donors, supporters, employees, volunteers and Website visitors is an important part of our mission, and we never sell or rent it to others. We share donor, supporter, employee, volunteer and Website visitor information only with services that help us manage our operations, as described below:
- Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Protection of OneSky Australia and others: We release account and other personal information when we believe release is appropriate to comply with law; or protect the rights, property, or safety of OneSky Australia, onesky.org.au users, or others.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How we protect, and how long we store, your personal data
We work to protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We have also put in place appropriate security measures to prevent your personal data from being accidentally lost, or used, accessed, altered or disclosed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your rights under data protection laws
Under certain circumstances, you may have rights under data protection laws in relation to your personal data. These may include the rights to:
- request access to your personal data;
- request the correction of any incomplete or inaccurate personal data that we hold about you;
- request that we erase your personal data where there is no good reason for us continuing to process it;
- object to our processing of your personal data;
- request that we place a restriction on our processing of your personal data; or
- request that we transfer your personal data to you or to a third party.
Where we are relying on your consent to process your personal data, you may also be able to withdraw this consent. However, this will not affect the lawfulness of any processing carried out by us before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
The rights that you have will vary depending on the data protection laws that apply to the processing that we are carrying out. In certain situations, OneSky Australia may have a lawful reason for denying a request. We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
For more information, or if you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org
Links to third party websites
When you click on links on onesky.org,au, you may leave our Website. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
Contacting us or making a complaint
If you would like to contact OneSky Australia about your personal information or would like to make a complaint, please contact us at:
- contact @onesky.org.au
- +61 423 022 767
- O. Box 8850, Armadale, 3143, Victoria, Australia.
We will investigate and respond to any complaint or query within a reasonable period and within 30 days. We may require more time if your matters is particularly complex. In this case, we will notify you and keep you updated.
If you are not satisfied with response, you can contact The Office of the Australian Commissioner on the details below:
- Telephone: 1300 363 922
- Email: email@example.com